BetJordan Privacy Policy

At BetJordan, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By creating an account or using our services, you agree that we may process your information as described below.

Who We Are

BetJordan is owned and operated by BetJordan d.o.o., registered in Montenegro with its registered office at Emerald Tower, City Center Zone, Podgorica. We are licensed and regulated by E-Gambling Montenegro under the Law on Games of Chance of Montenegro, with oversight provided by the Games of Chance Administration of the Ministry of Finance of Montenegro. Our licence is verifiable by official seal, and we operate in full compliance with the applicable gaming legislation.

Information We Collect

When you use BetJordan casino, we collect several categories of information to verify your identity, process your transactions, and provide you with a safe gaming environment. We at BetJordan gather data at registration, during deposits and withdrawals, and throughout your ongoing use of our platform.

• We collect your full name, date of birth, address, email and phone number at registration.
• We record your login credentials and account activity, including games played and wagers placed.
• We store transaction history, deposit and withdrawal records, and the payment methods you use.
• We request identity verification documents such as a passport, national ID or driving licence.
• We may ask for a utility bill, bank statement, or proof of ownership of your payment method.
• Where required, we collect source of funds and source of wealth declarations, particularly for deposits or transactions over USD 50,000.
• We may request a live photo holding your documents, or notarised identification, as part of our KYC checks.
• We automatically collect technical data such as IP address, device type, and browser information when you access our site.

Why We Use Your Information

Our BetJordan platform uses your data for legitimate business and legal purposes only. We never collect more information than necessary to operate safely and in compliance with Montenegrin gaming law.

• We verify your age and identity before releasing any funds or prizes.
• We use your data to process deposits, withdrawals, and bonus eligibility, including our Casino Welcome Offer and Sportsbook Welcome Offer.
• We monitor transactions to detect fraud, money laundering, and underage gambling.
• We use your contact details to send account notifications, promotional offers, and customer support responses.
• We analyse gameplay data to improve our game selection, including slots, live casino, blackjack, roulette and video poker titles.
• We retain records as required by Montenegrin law and our licensing obligations.

How We Protect Your Data

Here at BetJordan, we apply industry-standard security measures to safeguard your personal and financial information. We encrypt sensitive data during transmission and restrict access to authorised personnel only. Our BetJordan team regularly reviews our systems to minimise the risk of unauthorised access, loss, or misuse of your data.

Sharing Your Information

We do not sell your personal data to third parties. However, our BetJordan operation may share information with trusted partners where necessary to run our services effectively.

• We share data with payment providers, including Visa, Mastercard, Skrill, MuchBetter, and cryptocurrency processors, to complete your deposits and withdrawals.
• We may disclose information to regulatory authorities, including the Games of Chance Administration of Montenegro, when legally required.
• We work with identity verification providers to confirm your KYC documentation.
• We may share limited data with our game providers, such as BGaming, Pragmatic Play, Evolution and others, solely to operate the games you play.
• We disclose information where necessary to prevent fraud, enforce our terms, or comply with a legal obligation.

International Data Transfers

As BetJordan serves players across Germany, Austria, Switzerland and Oceania, your data may be processed in countries outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards in place to protect your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyse traffic patterns. You can manage your cookie settings through your browser at any time, though disabling cookies may affect certain features of our platform.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations. If your account becomes dormant after 12 months without login, we suspend the account and hold the balance for 60 days. Unclaimed balances are forfeited as an access fee after a further three months, in accordance with our account policies.

Your Rights

You have a number of rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to certain types of processing, including marketing communications.
• You can withdraw consent for optional data processing at any time.

To exercise any of these rights, you can contact our support team through live chat, available 24/7, by email at [email protected], through our contact form, or via Telegram at @BetJordanHelp_bot.

Restricted Jurisdictions

Our BetJordan services are not available to residents of Curacao, France and other French territories, Malta, North Korea, Portugal, Slovakia, Sweden, the United Kingdom, the United States and other US territories. We process data in line with applicable restrictions, and any attempt to bypass these restrictions may lead to a permanent block and confiscation of funds.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal data, we encourage you to contact our support team first. We acknowledge all complaints within 24 hours. Should a dispute remain unresolved, you have the right to escalate the matter to an independent dispute resolution service free of charge.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BetJordan casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our team at [email protected], through our 24/7 live chat, our contact form, or via Telegram at @BetJordan_Support_bot. We at BetJordan are always ready to assist you with any privacy-related queries.