BetJordan Terms and Conditions

Welcome to BetJordan Casino. These terms and conditions govern your access to and use of our website, games, sportsbook and related services. By registering an account with us, you confirm that you have read, understood and agreed to be bound by this document in full. If you do not agree with any part of these terms, you must not use our platform.

Our Company and Licensing

Our casino is operated by BetJordan d.o.o., a company registered in Montenegro with its registered office at Emerald Tower, City Center Zone, Podgorica, Montenegro. In our Terms and Conditions we are also referred to as BetJordan Gaming DOO. We are licensed and regulated under the Law on Games of Chance of Montenegro, Official Gazette No. 052/04, as amended by Gazettes 013/07, 073/10, 040/11, 061/13, 037/17, 003/23 and 125/23, and we operate under the oversight of the Games of Chance Administration of the Ministry of Finance of Montenegro. Our licence agreement is verifiable by the official seal of E-Gambling Montenegro. Established in 2018, Bet Jordan has grown into a platform primarily serving players in Germany, Austria, Switzerland and Oceania.

Restricted Jurisdictions

We do not accept players from Curacao, France and other French territories, Malta, North Korea, Portugal, Slovakia, Sweden, the United Kingdom, the United States and other US territories. Any attempt to bypass this restriction through false information, VPN use or other means will result in a permanent block of your account and immediate confiscation of any funds held in it.

Eligibility and Account Registration

To open an account at BetJordan, you must be of legal gambling age in your jurisdiction and must provide accurate, current and complete information during registration. We verify age and identity before any funds or prizes are paid out. Each player may only hold one account with us; duplicate accounts will be closed and associated winnings forfeited. When you create an account with Bet Jordan Casino, you agree to keep your login credentials confidential and accept responsibility for all activity occurring under your username.

Verification and KYC

We may request the following documents to verify your identity:

• Passport, national ID or driving licence
• A utility bill, bank or building society statement issued within the last three months
• Proof of ownership of the payment method used
• Source of funds and source of wealth declarations, where required
• A live photo holding your documents or a notarised copy of your ID, if requested

We require a source of funds declaration on deposits exceeding USD 50,000. We reserve the right to suspend your account and withhold payouts until verification is satisfactorily completed.

Deposits and Withdrawals

At Bet Jordan, we accept deposits via Visa, Mastercard, Apple Pay, Google Pay, Skrill, MuchBetter, Paysafecard, Bitcoin, Ethereum, Dogecoin and Tether, along with other supported cryptocurrencies including BCH, LTC, ADA, XRP and USDC. All deposits must originate from a payment method held in your own name. We accept EUR, NZD and USD, as well as a range of cryptocurrencies. The minimum deposit to qualify for our daily deposit bonus is EUR 20, while the sportsbook welcome offer requires a minimum deposit of EUR 25.

Withdrawals are processed through Visa, Mastercard, Apple Pay, Google Pay, Skrill, MuchBetter, Bitcoin, Ethereum, Dogecoin and Tether. We only release funds to accounts, cards or wallets held solely in your own name. The minimum withdrawal amount is NZ$20, and we apply a withdrawal limit of USD 10,000 per 24 hours unless a higher amount has been agreed individually with our team. The actual withdrawal amount may be further limited depending on the payment method originally used for your deposit.

Every deposit made with BetJordan Casino must be wagered at least once before a related withdrawal can be processed. We process payouts within hours in most cases; e-wallet withdrawals typically clear within minutes to hours, sometimes instantly, while card and bank transfers may take up to five business days for the bank to clear funds.

Dormant Accounts

If you do not log into your account for 12 consecutive months, we will classify it as dormant and suspend it, holding your remaining balance for 60 days. If the balance remains unclaimed after a further three months, we will forfeit it as an access fee in accordance with our policy.

Bonuses and Promotions

Our Casino Welcome Offer provides a 100% bonus up to EUR 5,000 plus 100 Cash Spins on Yommi Rush. Our Sportsbook Welcome Offer rewards a EUR 25 deposit with a EUR 25 free bet. We also offer a 20% Daily Deposit Bonus with a minimum deposit of EUR 20, and a 25% Crypto Deposit Bonus applicable to every crypto deposit without limit. Our Game of the Week promotion and Royal Club loyalty programme allow you to collect coins redeemable in our rewards shop, with challenges to complete along the way.

The maximum bonus release under any BetJordan casino bonus is capped at three times the bonus amount granted. Approximately 50 slot titles, mostly Playtech Age of the Gods and Power Play jackpot games, are excluded from bonus play and cannot be wagered using bonus funds. Raffle winners have seven days to claim their prize before it is forfeited. As the official betting partner of AS Monaco in Oceania, we periodically run partnership-related offers; these are governed by the same terms as our standard promotions unless stated otherwise.

Our Games and Software Providers

Our platform features more than 3,000 games, including 3,634 slots, sourced from leading providers such as BGaming, Pragmatic Play, Evolution, Novomatic, Yggdrasil, Playson, Betsoft, Hacksaw Gaming, Thunderkick, PG Soft and many others. Our live casino, powered by Evolution, Pragmatic Play Live and Lucky Streak, sits alongside classic table games, blackjack, roulette, baccarat, craps and video poker variants including Jacks or Better, Deuces Wild and Joker Poker. We also offer sports betting and live sports betting through our sportsbook. We maintain a dedicated Jackpots category featuring progressive jackpot games. Access via the BetJordan app or through browser-based betjordan login on desktop or mobile is subject to these terms at all times.

Customer Support and Complaints

We provide 24/7 live chat, email, contact form and Telegram support in English and German. You can reach our Telegram support via @BetJordan_Support_bot and @BetJordanHelp_bot, or email us directly at [email protected]. We acknowledge all complaints within 24 hours. If we are unable to resolve a dispute internally, you have the right to escalate the matter to a free independent dispute resolution service.

Limitation of Liability

We strive to maintain uninterrupted access to our services but do not guarantee that our website, software or betjordan app will be free from errors, delays or interruptions. We are not liable for losses arising from circumstances beyond our reasonable control, including technical failures, third-party payment processing delays or force majeure events. Nothing in these terms excludes liability that cannot be limited under Montenegrin law.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of your account after any changes take effect constitutes your acceptance of the revised terms. If you have questions regarding any part of this document, our support team remains available around the clock to assist you.